Refund policy
Return Policy Summary
The Pro Ski and Ride accepts eligible returns within 30 days from the date of purchase. Items must be unused, unworn, with tags, in original packaging, and accompanied by proof of purchase or an order number. Online returns must be requested before items are shipped back. Return shipping is paid by the customer unless the return is due to our error. Certain items are not returnable, including mounted skis/snowboards, modified boots, custom footbeds, services, clearance items, special orders, pro/race orders, as-is items, shot skis, contest/raffle items, and gift cards.
How Long Do I Have to Request a Return?
For items purchased through The Pro Ski and Ride, eligible returns must be requested within 30 days from the date of purchase.
What Items Are Eligible for Return?
To be eligible for return, the item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by a receipt, order number, or other proof of purchase
How Do I Start an Online Return?
To start an online return, contact us at orders@theproskiandride.com with your order number and the item you would like to return.
If your return is accepted, we will send instructions on where to send your package. Return shipping to us must be prepaid by the customer. The returned item must be received by The Pro Ski and Ride within 14 days of return acceptance.
Items sent back without first requesting a return will not be accepted.
How Do I Return an In-Store Purchase?
To return an eligible in-store purchase, please visit our store in Hunter, NY with the unused item and proof of purchase.
During the off-season, when our Hunter, NY location is closed, please follow the online return instructions above.
Who Pays for Return Shipping?
For approved returns, return shipping to The Pro Ski and Ride is paid by the customer unless the return is due to our shipping error. The Pro Ski and Ride does not provide shipping labels for returns.
Are Original Shipping Charges Refunded?
Original order shipping charges are refunded only if the return is due to a shipping error by The Pro Ski and Ride.
What Items Are Not Returnable?
The following items are not returnable:
- Skis or snowboards that have been mounted
- Skis or snowboards treated with PHANTOM
- Boots that have been modified
- Custom footbeds
- Services
- Clearance items
- Final sale items
- Special orders
- Pro orders
- Race orders
- Items sold “as is”
- Shot skis
- Items won in contests or raffles
- Gift cards
What Should I Do If My Order Arrives Damaged, Defective, or Incorrect?
Please inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Can I Exchange an Item?
The fastest way to exchange an item is to return the item you have. Once the return is accepted, place a separate order for the new item.
How Are Refunds Issued?
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, the refund will be issued automatically to your original payment method.
Please remember that banks and credit card companies may take additional time to process and post the refund to your account.
What Happens If a Package Is Returned to Sender?
The Pro Ski and Ride uses USPS, FedEx, and UPS to fulfill orders. Please confirm your shipping address before placing your order.
If a specific carrier cannot deliver to your address, please contact us before a shipping label is created.
Items returned to sender will be refunded to the original payment method minus the greater of:
- the amount paid for shipping by the customer, or
- the actual shipping cost paid by The Pro Ski and Ride.